Top Tips & FAQs for Start-ups

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Every time your phone rings, an opportunity might be coming to you. Especially for start-ups, new clients and partners can rush into you anytime, anywhere. Are you going to miss it or catch it? Here are a few suggestions for you to fully exploit phone answering services so as to maintain close contact with your targets : 

 

1. How a Dedicated Phone Number Can Benefit My Corporate Image?

It will always be good to own a private telephone number as your corporate contact, since it is an indicator of a well-structured company, with the receptionists to answer your calls in your company name and bring a professional impression to your targets. Also, you can use this dedicated phone number to print on your company name card in order to complete your corporate image.

 

2. Differences Between a Real Person & an Answering Machine in Taking My Calls?

As you know, answering machine is cold, meaning every time when your clients or partners try to reach you, they will be listening to a recorded message without responses. Conversely, if you are using phone answering services at a professional business centre like BRIDGES, the story will be totally different. All your incoming calls will be answered by a real fully trained receptionist, who will serve your clients and enquiries enthusiastically with professional tone and attitude. This can be a great enhancement in your customer services.

 

3. How Can I Catch Every Call Promptly Even When I Am Not Available?

When someone is trying to reach you, our receptionist will transfer the call to you instantly when you are free to talk. But if you are out of the office or occupied by something else, our receptionist can also take down the message from the caller and pass it to you via email or SMS notification for your swift response. Under this arrangement, you will never let any unanswered calls hurt your business.

 

4. My Clients Are in Different Time Zones, What Services Can Help Me?

Voice-to-Email services ensuring total confidentiality and mobility can be your good assistance in this case. With Voice-to-Email services, your incoming calls will be forwarded to our voicemail system, and you can record a personal greeting in advance in any language (e.g. Russian, Spanish, etc.) according to your preference for the clients to listen out of your time zone’s office hour. The recorded voicemails from your clients will then be delivered instantly direct to your email account, as a WAVE attachment for your retrieval and response.

What’s more, a private phone number will be assigned to you when using this service, so you can put this number in your marketing materials like website for your international clients to reach.

 

5. Can You Transfer My Calls to an Overseas Number?

Sure. Besides of transferring the line to your provided local number (an office number or mobile number), we can also transfer the incoming call to an overseas phone number in real time for your picking up when you are abroad. If you are unable to answer the calls in night time hours of your time zone, you can activate the voicemail system so your clients can leave a message for your returning when you wake up.

 

6. On Top of Phone Answering, Any Other Services to Provide a Full Support?

Phone answering service is the first step to keep close to all parties, at a very cost-effective rate as low as HK$33 per day with both registered address and call handling included. To build a more comprehensive corporate image, you may consider to take one step forward to utilize the full virtual office solution at a daily rate HK$46, which covers all essentials such as a registered office address to receive government mails, a phone number to handle your calls, and 3 hours meeting room rental in a deluxe environment for you to conduct decent meetups without the need to lease a physical office at sky-high rents. Thus, with the aim to offer a competitive rate in Central / Admiralty, our virtual office plans vary from HK$350 to HK$1,400 per month to suit your needs at different stages.

One area you may easily neglect is that from your client’s point of view, imagine what is the difference between seeing your company name listed in a grade-A office premise and a mediocre building? If you treats your company image as an important asset, owning a company signage at Central Tower or Lippo Centre II might be a good choice for your firm to strongly impress your clients.

As a start-up or mobile businessman, you can also consider to use the affordable hot desk plans for getting a local fully furnished workplace on an hourly basis, providing you with total working flexibility and efficiency to run a mobile office.

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